Listing rules

Who may be listed

We list an inbound tour agency operating in Turkmenistan once it has shown us its business documents and agreed in writing.

What we check, and how often

Channels are re-tested every 30 days for paying agencies and every 90 days for free cards.

Rule cards and tours are re-signed every 180 days.

Business documents are seen again, and "years in business" re-signed, every 365 days.

Review counts are re-read every 90 days.

When a check lapses, what it covers is hidden until it is done again.

An agency whose business documents have lapsed is not shown until we see them again.

A paying agency agrees to reply within one working day.

Once its reply service is live, a measured reply time replaces that line, and only when it has been earned.

Featured, and the order of the list

The label "Featured · paid listing" marks an agency that pays for its page.

Paid agencies are shown first, then all others A–Z.

The publisher also sells an AI reply service to some listed agencies; Featured agencies pay for their pages.

When search engines can see an agency page

An agency page can go public only once it holds at least three tours with a signed day-by-day and at least two signed rule cards.

Search engines may list it only when, in each language, its own text has at least 250 words and under 30% of it repeats another agency's page.

Until then the page is public but asks search engines not to list it.

Reporting a problem

Report a problem with an agency

We reply within 2 working days, ask the agency and record the outcome by reference code.

An agency is delisted after a number of upheld complaints in 12 months; the number is not yet set.

Removal

An agency is removed on its request within 2 working days.

After repeated complaints, an agency is removed once we have checked them.